To use Microsoft Teams and Office apps (Excel, Word, PowerPoint, etc.) on your iPhone, you’ll need to download the appropriate apps from the App Store and sign in using your assigned Microsoft 365 company account.

📱 A. Installing Microsoft Teams

1. Open the App Store on your iPhone
2. Search for “Microsoft Teams”
3. Tap Get to download the app
4. Once installed, open the app and sign in with your company-assigned Microsoft 365 account

📊 B. Installing Excel, Word, PowerPoint, etc.

1. Open the App Store
2. Search for “Microsoft 365”
3. Tap Get to download the Microsoft 365 (Office) app
4. Launch the app and sign in using your Microsoft 365 account
5. You’ll now have access to Excel, Word, PowerPoint, and other Office tools

If you’re experiencing slow performance with Office 365 applications, it may be due to temporary network congestion, browser cache buildup, or system-level instability. While no confirmed Microsoft-wide incident has been reported, many users have experienced similar issues recently.

🧪 General Troubleshooting Steps

1. Disconnect and Reconnect to the Network

• This refreshes your connection and may resolve latency issues

2. Restart Your PC

• A full reboot clears temporary processes and refreshes system resources

3. Clear Your Browser Cache (Microsoft Edge)

• Open Microsoft Edge
• Click the […] (three dots) in the upper-right corner
• Go to Settings > Privacy, Search, and Services
• Under Clear browsing data, click Choose what to clear
• Select:
  • Browsing history
  • Download history
  • Cookies and other site data
  • Cached images and files
• Click Clear now, then restart the browser

📌 Additional Tips

• Try accessing Office 365 apps from a different browser or device
• Check your internet speed and stability
• If you’re on a corporate network, consult your IT team about possible external congestion or firewall restrictions

Access to a Microsoft Teams tenant depends on whether your account has been explicitly granted permissions by the tenant administrator. Accounts created before Office 365 was introduced may have inherited access, while newer Office 365 accounts typically require manual authorization.

🧭 Key Points

• Legacy accounts may have retained access to the Teams site due to prior configurations
• Current Office 365 accounts do not automatically have access to existing tenants
• Access must be granted by the tenant administrator for your account to connect

✅ Recommended Action

• Confirm internally whether your current account is eligible for access
• Request access from the tenant administrator, providing your full Office 365 email and intended usage
• If approved, the administrator can add your account to the tenant and assign appropriate roles

Microsoft 365 enforces a strict password policy that requires passwords to include uppercase letters and numbers. If your password contains only lowercase letters and digits, it may not meet the required format—even if it was accepted during setup due to system exceptions.

🧭 Troubleshooting Checklist

• ✅ Check for uppercase letters: Ensure your password includes at least one capital letter
• ✅ Verify Caps Lock: If Caps Lock is on, all letters will be uppercase—this may cause login errors
• ✅ Confirm first character: Some systems expect the first character to be capitalized
• ✅ Try alternate casing: If unsure, test variations with capital letters in different positions

🔐 Still Can’t Log In?

• If you’ve tried all variations and still can’t access your account, contact your System Help Desk
• They can verify your account status and assist with password reset procedures

📚 Reference

• Password Policy Recommendations for Microsoft 365

If you’re unable to sign in to Windows using your employee number and the initial password provided in the O365 Getting Started Manual, the issue may be due to case sensitivity, account mismatch, or a need for password reset.

🧭 Troubleshooting Steps

1. Check for Caps Lock
   • Passwords are case-sensitive, so ensure Caps Lock is off when typing
2. Verify the Employee Number
   • Make sure you’re entering your own employee number, not one from another user’s screen
3. Confirm the Initial Password Format
   • Double-check the password from the manual (e.g., Sh********29) and enter it exactly as shown
4. Reset Your Password
   • If the error persists, your account may require a password reset or verification

📌 Important Notes

• The Office 365 Help Desk does not manage individual user accounts
• For account-specific issues, please contact your System Help Desk for assistance

Outlook 2016 and Office 365 Calendar may not sync properly if they’re tied to separate accounts. This setup is common when your email account is configured locally in Outlook 2016, while your calendar is managed through a different Office 365 identity.

🧭 Recommended Configuration

• Email (Send/Receive): Use Outlook 2016 desktop client
• Calendar (Scheduling & Events): Use Outlook Calendar via Office 365 Web

📌 Why This Matters

• Outlook 2016 does not automatically bridge calendar data from a different Office 365 account
• Using the web version of Outlook Calendar ensures full access to scheduling features, shared calendars, and real-time updates

Office 365 is a cloud-based service, so its performance can be affected by network conditions, device behavior, and external traffic congestion. If you’re experiencing slowdowns, it’s likely due to temporary environmental factors rather than a system-wide issue.

📌 Key Points:

• No confirmed Microsoft-wide incidents have been reported regarding Office 365 performance.
• High traffic on external network lines may cause temporary slowdowns.
• Your device configuration, browser behavior, or local network setup may also contribute.

🧪 Recommended Troubleshooting Steps

1. Disconnect and Reconnect to the Network

• Refreshes your connection and may resolve latency issues.

2. Restart Your PC

• Clears temporary processes and resets system resources.

3. Clear Your Browser Cache (Microsoft Edge)

• Open Microsoft Edge
• Click the […] (three dots) in the upper-right corner
• Go to Settings > Privacy, Search, and Services
• Under Clear browsing data, click Choose what to clear
• Select:
  • Browsing history
  • Download history
  • Cookies and other site data
  • Cached images and files
• Click Clear now, then restart the browser

If the issue persists even after external congestion improves, consider testing on a different device or browser, and escalate to your IT team with screenshots and timestamps.

If you’re encountering errors or instability while using Microsoft 365 (e.g., Outlook, SharePoint, Teams), and no incidents are reported in the Microsoft 365 Service Health Dashboard, the issue may be related to your browser or network environment.

🧪 Recommended Troubleshooting: Clear Microsoft Edge Cache

1. Launch Microsoft Edge
2. Click the three dots (⋯) in the upper-right corner
3. Go to History > ⋯ > Clear browsing data
4. On the “Clear browsing data” screen, select only:
   • Browsing history
   • Download history
   • Cookies and other site data
   • Cached images and files
5. Click Clear now

This may resolve temporary browser-related issues affecting Microsoft 365 performance.

📌 Note:

• The Office 365 Help Desk does not handle internal network issues.
• If problems persist, please contact your local IT support team to check for firewall, proxy, or connectivity restrictions.

If you’re unable to send emails to specific addresses, the issue may not be caused by your Office 365 account settings, but rather by interoperability between different email service providers.

🧭 Recommended Steps

1. Contact the destination provider
   • Inform them that emails from your address are not being received
   • Ask if there are any blocks, filters, or delivery restrictions in place
2. Contact your source provider (e.g., IIJ)
   • Report that emails to the destination address are not being delivered
   • Request a review of outbound mail logs or any delivery errors

📌 Important Notes

• The Office 365 Help Desk supports issues related to Office 365 functionality, but does not troubleshoot delivery issues between external email services.
• Email delivery problems may involve:
  • DNS or SPF record mismatches
  • Blacklisting or spam filtering
  • Server-level blocks or throttling

If you’re using Outlook 2016 for email and Office 365 Calendar for scheduling, and they’re tied to separate accounts, syncing between them is not natively supported. This limitation stems from how Microsoft handles account identities across legacy and cloud services.

📌 Key Points:

• Outlook 2016 uses a locally configured email account (e.g., POP/IMAP or Exchange).
• Office 365 Calendar is cloud-based and tied to a Microsoft 365 identity.
• These accounts operate independently unless they share the same login credentials and are part of the same tenant.

✅ Recommended Workaround:

To ensure your schedules are visible and manageable in one place:

• Manually register your appointments in the Office 365 Calendar interface.
• Use Outlook Web Access (OWA) or the Outlook desktop client signed in with your Office 365 account to manage calendar entries.

Outlook 2016 and Office 365 Calendar may not sync properly if they’re tied to separate accounts. This setup is common when your email account is configured locally in Outlook 2016, while your calendar is managed through a different Office 365 identity.

🧭 Recommended Configuration

• Email (Send/Receive): Use Outlook 2016 desktop client
• Calendar (Scheduling & Events): Use Outlook Calendar via Office 365 Web

📌 Why This Matters

• Outlook 2016 does not automatically bridge calendar data from a different Office 365 account
• Using the web version of Outlook Calendar ensures full access to scheduling features, shared calendars, and real-time updates

If your Office 365 email works in the built-in Mail app on iPhone or iPad but encounters issues in the Outlook mobile app, the problem may stem from app-specific compatibility, account configuration, or device-level settings.

🧭 Key Points:

• The Mail app uses native iOS protocols (like Exchange ActiveSync), which may handle certain configurations more smoothly.
• The Outlook mobile app relies on Microsoft’s cloud-based authentication and may require additional permissions or updated credentials.
• If your email account is provided by IIJ (Internet Initiative Japan), it may have unique configurations that behave differently across apps.

🔧 Suggested Troubleshooting Steps:

1. Reinstall the Outlook App
   • Delete and reinstall the app to ensure a clean configuration.
2. Try the Built-in Mail App
   • If the Mail app works without issue, you may continue using it as a stable alternative.
3. Confirm Account Type and Settings
   • Check whether your account is set up as Exchange, IMAP, or POP—this affects compatibility.
4. Escalate if Needed
   • If the issue persists only in Outlook, your IT team may need to escalate to Microsoft for deeper investigation.

You can download and install the Microsoft Teams desktop client without an Office 365 account, but you must sign in with an Office 365 account to use its full functionality.

🔐 Access Requirements

📌 Additional Notes

• Office 365 access is typically granted based on group membership within your organization.
• Users without an Office 365 account can still join meetings via the Teams web client using a shared meeting URL.
• Hosting meetings or accessing advanced features like chat, calendar integration, and file sharing requires a valid Office 365 license.

Currently, the only available methods to understand and measure tenant utilization in Microsoft 365 are:

• Active Users Report in the Microsoft 365 Admin Center
• Audit Log available through Microsoft Purview or Security & Compliance Center

These tools provide insights into user activity, login patterns, and service usage across your tenant.

📌 Important Notes:

• There are no alternative built-in tools for measuring tenant utilization beyond these options.
• Access to these reports may require admin permissions.
• For deeper analytics, consider exporting data to Power BI or using third-party reporting tools.

We appreciate your understanding and recommend using the Admin Center or Audit Log for ongoing monitoring in your current environment.

If you’re experiencing problems accessing Microsoft Teams or Office 365 services via Microsoft Edge, the issue may be due to temporary browser data or network restrictions. While the Office 365 Help Desk does not troubleshoot internal network setups, you can try the following steps to resolve browser-related issues.

🧹 Step-by-Step: Clear Microsoft Edge Cache

1. Open Microsoft Edge.
2. Click the […] (three dots) in the upper-right corner.
3. Select History, then click […] > Clear browsing data.
4. On the “Clear browsing data” screen, check only the following four options:
   • Browsing history
   • Download history
   • Cookies and other site data
   • Cached images and files
5. Click Clear now, then restart the browser.

After clearing the cache, try accessing Microsoft Teams or Office 365 again. If the issue persists, it may be related to access permissions or network configuration, and you may need to contact your System Help Desk for further assistance.

If you’re experiencing problems accessing Office 365 services, the issue may be due to temporary browser data or network instability. Try the following steps to resolve it.

🧹 Step-by-Step: Clear Browser Cache

🔷 Microsoft Edge

1. Open Microsoft Edge.
2. Click the […] (three dots) in the upper-right corner.
3. Select History, then click […] > Clear browsing data.
4. On the “Clear browsing data” screen, select only:
   • Browsing history
   • Download history
   • Cookies and other site data
   • Cached images and files
5. Click Clear now, then close all browser windows.

🔶 Google Chrome

1. Open Google Chrome.
2. Click the vertical three dots in the upper-right corner.
3. Go to History > Clear browsing data.
4. Select the same four options as above.
5. Click Clear data, then restart the browser.

After clearing the cache, try accessing Office 365 again. If the issue persists, consider switching browsers or contacting your IT support team for further diagnostics.

To use Microsoft Teams and Office apps (Excel, Word, PowerPoint, etc.) on your iPhone, you’ll need to download the appropriate apps from the App Store and sign in using your assigned Microsoft 365 company account.

📱 A. Installing Microsoft Teams

1. Open the App Store on your iPhone
2. Search for “Microsoft Teams”
3. Tap Get to download the app
4. Once installed, open the app and sign in with your company-assigned Microsoft 365 account

📊 B. Installing Excel, Word, PowerPoint, etc.

1. Open the App Store
2. Search for “Microsoft 365”
3. Tap Get to download the Microsoft 365 (Office) app
4. Launch the app and sign in using your Microsoft 365 account
5. You’ll now have access to Excel, Word, PowerPoint, and other Office tools

The support period for Microsoft 365 Apps for enterprise depends on both the version of the apps and the Windows 10 version they’re running on. Microsoft bases this on historical compatibility and performance data.

🧭 Key Points:

• Microsoft 365 Apps for enterprise is developed based on Office 2016.
• Older versions of the apps (e.g., 1903, 1809) are supported on earlier Windows 10 builds, including 21H2, 20H2, and even 1709.
• The term “Windows 10” in Microsoft’s public documentation refers only to versions currently within the support lifecycle.
• The support period indicates the timeframe during which operation is guaranteed, but it may vary and is not always consistent across versions.

📚 Reference Documentation:

• Windows 10 Release Information
• Microsoft 365 Apps Update History (List by Date)

To manage and use Power Automate and Power Apps effectively within your Microsoft 365 environment, administrators must be assigned specific roles at the tenant level.

🔐 Required Roles by Service

These roles allow administrators to manage flows, apps, environments, and user access across the organization.

📚 Reference Documentation

• Managing Power Automate flows
• Managing Power Apps
• Power Platform Environment Overview

If you’re experiencing slow performance with Office 365 applications, it may be due to temporary network congestion, browser cache buildup, or system-level instability. While no confirmed Microsoft-wide incident has been reported, many users have experienced similar issues recently.

🧪 General Troubleshooting Steps

1. Disconnect and Reconnect to the Network

• This refreshes your connection and may resolve latency issues

2. Restart Your PC

• A full reboot clears temporary processes and refreshes system resources

3. Clear Your Browser Cache (Microsoft Edge)

• Open Microsoft Edge
• Click the […] (three dots) in the upper-right corner
• Go to Settings > Privacy, Search, and Services
• Under Clear browsing data, click Choose what to clear
• Select:
  • Browsing history
  • Download history
  • Cookies and other site data
  • Cached images and files
• Click Clear now, then restart the browser

📌 Additional Tips

• Try accessing Office 365 apps from a different browser or device
• Check your internet speed and stability
• If you’re on a corporate network, consult your IT team about possible external congestion or firewall restrictions

If you’re encountering errors or instability while using Microsoft 365 (e.g., Outlook, SharePoint, Teams), and no incidents are reported in the Microsoft 365 Service Health Dashboard, the issue may be related to your browser or network environment.

🧪 Recommended Troubleshooting: Clear Microsoft Edge Cache

1. Launch Microsoft Edge
2. Click the three dots (⋯) in the upper-right corner
3. Go to History > ⋯ > Clear browsing data
4. On the “Clear browsing data” screen, select only:
   • Browsing history
   • Download history
   • Cookies and other site data
   • Cached images and files
5. Click Clear now

This may resolve temporary browser-related issues affecting Microsoft 365 performance.

📌 Note:

• The Office 365 Help Desk does not handle internal network issues.
• If problems persist, please contact your local IT support team to check for firewall, proxy, or connectivity restrictions.

Access to a Microsoft Teams tenant depends on whether your account has been explicitly granted permissions by the tenant administrator. Accounts created before Office 365 was introduced may have inherited access, while newer Office 365 accounts typically require manual authorization.

🧭 Key Points

• Legacy accounts may have retained access to the Teams site due to prior configurations
• Current Office 365 accounts do not automatically have access to existing tenants
• Access must be granted by the tenant administrator for your account to connect

✅ Recommended Action

• Confirm internally whether your current account is eligible for access
• Request access from the tenant administrator, providing your full Office 365 email and intended usage
• If approved, the administrator can add your account to the tenant and assign appropriate roles

If you received a message stating that your Office 365 license was recently assigned, it may take a few minutes for the license to fully activate. If the same error persists after waiting, try the following steps:

🧪 Troubleshooting Checklist

A. Confirm Your Office 365 Account

• Make sure you’re signed in with the correct employee account (e.g., employee_number@*****.co.jp).
• Check if your license appears active in the Microsoft 365 Admin Center or via your IT team.

B. Determine If It’s an Account or PC Issue

• Try signing in from a different device or browser.
• If the issue only occurs on one PC, it may be a local configuration problem.

C. Clear Your Browser Cache

• Open your browser settings.
• Clear Browsing History, Cookies, and Cached Images and Files.
• Restart the browser and try accessing Office 365 again.

If the issue persists after these steps, contact your System Help Desk to confirm license activation and investigate further.

If you’re unable to send emails to specific addresses, the issue may not be caused by your Office 365 account settings, but rather by interoperability between different email service providers.

🧭 Recommended Steps

1. Contact the destination provider
   • Inform them that emails from your address are not being received
   • Ask if there are any blocks, filters, or delivery restrictions in place
2. Contact your source provider (e.g., IIJ)
   • Report that emails to the destination address are not being delivered
   • Request a review of outbound mail logs or any delivery errors

📌 Important Notes

• The Office 365 Help Desk supports issues related to Office 365 functionality, but does not troubleshoot delivery issues between external email services.
• Email delivery problems may involve:
  • DNS or SPF record mismatches
  • Blacklisting or spam filtering
  • Server-level blocks or throttling

Microsoft 365 enforces a strict password policy that requires passwords to include uppercase letters and numbers. If your password contains only lowercase letters and digits, it may not meet the required format—even if it was accepted during setup due to system exceptions.

🧭 Troubleshooting Checklist

• ✅ Check for uppercase letters: Ensure your password includes at least one capital letter
• ✅ Verify Caps Lock: If Caps Lock is on, all letters will be uppercase—this may cause login errors
• ✅ Confirm first character: Some systems expect the first character to be capitalized
• ✅ Try alternate casing: If unsure, test variations with capital letters in different positions

🔐 Still Can’t Log In?

• If you’ve tried all variations and still can’t access your account, contact your System Help Desk
• They can verify your account status and assist with password reset procedures

📚 Reference

• Password Policy Recommendations for Microsoft 365

If you’re unable to sign in to Windows using your employee number and the initial password provided in the O365 Getting Started Manual, the issue may be due to case sensitivity, account mismatch, or a need for password reset.

🧭 Troubleshooting Steps

1. Check for Caps Lock
   • Passwords are case-sensitive, so ensure Caps Lock is off when typing
2. Verify the Employee Number
   • Make sure you’re entering your own employee number, not one from another user’s screen
3. Confirm the Initial Password Format
   • Double-check the password from the manual (e.g., Sh********29) and enter it exactly as shown
4. Reset Your Password
   • If the error persists, your account may require a password reset or verification

📌 Important Notes

• The Office 365 Help Desk does not manage individual user accounts
• For account-specific issues, please contact your System Help Desk for assistance

If you’re using Outlook 2016 for email and Office 365 Calendar for scheduling, and they’re tied to separate accounts, syncing between them is not natively supported. This limitation stems from how Microsoft handles account identities across legacy and cloud services.

📌 Key Points:

• Outlook 2016 uses a locally configured email account (e.g., POP/IMAP or Exchange).
• Office 365 Calendar is cloud-based and tied to a Microsoft 365 identity.
• These accounts operate independently unless they share the same login credentials and are part of the same tenant.

✅ Recommended Workaround:

To ensure your schedules are visible and manageable in one place:

• Manually register your appointments in the Office 365 Calendar interface.
• Use Outlook Web Access (OWA) or the Outlook desktop client signed in with your Office 365 account to manage calendar entries.

Outlook 2016 and Office 365 Calendar may not sync properly if they’re tied to separate accounts. This setup is common when your email account is configured locally in Outlook 2016, while your calendar is managed through a different Office 365 identity.

🧭 Recommended Configuration

• Email (Send/Receive): Use Outlook 2016 desktop client
• Calendar (Scheduling & Events): Use Outlook Calendar via Office 365 Web

📌 Why This Matters

• Outlook 2016 does not automatically bridge calendar data from a different Office 365 account
• Using the web version of Outlook Calendar ensures full access to scheduling features, shared calendars, and real-time updates

If your Office 365 email works in the built-in Mail app on iPhone or iPad but encounters issues in the Outlook mobile app, the problem may stem from app-specific compatibility, account configuration, or device-level settings.

🧭 Key Points:

• The Mail app uses native iOS protocols (like Exchange ActiveSync), which may handle certain configurations more smoothly.
• The Outlook mobile app relies on Microsoft’s cloud-based authentication and may require additional permissions or updated credentials.
• If your email account is provided by IIJ (Internet Initiative Japan), it may have unique configurations that behave differently across apps.

🔧 Suggested Troubleshooting Steps:

1. Reinstall the Outlook App
   • Delete and reinstall the app to ensure a clean configuration.
2. Try the Built-in Mail App
   • If the Mail app works without issue, you may continue using it as a stable alternative.
3. Confirm Account Type and Settings
   • Check whether your account is set up as Exchange, IMAP, or POP—this affects compatibility.
4. Escalate if Needed
   • If the issue persists only in Outlook, your IT team may need to escalate to Microsoft for deeper investigation.

Office 365 is a cloud-based service, so its performance can be affected by network conditions, device behavior, and external traffic congestion. If you’re experiencing slowdowns, it’s likely due to temporary environmental factors rather than a system-wide issue.

📌 Key Points:

• No confirmed Microsoft-wide incidents have been reported regarding Office 365 performance.
• High traffic on external network lines may cause temporary slowdowns.
• Your device configuration, browser behavior, or local network setup may also contribute.

🧪 Recommended Troubleshooting Steps

1. Disconnect and Reconnect to the Network

• Refreshes your connection and may resolve latency issues.

2. Restart Your PC

• Clears temporary processes and resets system resources.

3. Clear Your Browser Cache (Microsoft Edge)

• Open Microsoft Edge
• Click the […] (three dots) in the upper-right corner
• Go to Settings > Privacy, Search, and Services
• Under Clear browsing data, click Choose what to clear
• Select:
  • Browsing history
  • Download history
  • Cookies and other site data
  • Cached images and files
• Click Clear now, then restart the browser

If the issue persists even after external congestion improves, consider testing on a different device or browser, and escalate to your IT team with screenshots and timestamps.

If you’re encountering errors or instability while using Microsoft 365 (e.g., Outlook, SharePoint, Teams), and no incidents are reported in the Microsoft 365 Service Health Dashboard, the issue may be related to your browser or network environment.

🧪 Recommended Troubleshooting: Clear Microsoft Edge Cache

1. Launch Microsoft Edge
2. Click the three dots (⋯) in the upper-right corner
3. Go to History > ⋯ > Clear browsing data
4. On the “Clear browsing data” screen, select only:
   • Browsing history
   • Download history
   • Cookies and other site data
   • Cached images and files
5. Click Clear now

This may resolve temporary browser-related issues affecting Microsoft 365 performance.

📌 Note:

• The Office 365 Help Desk does not handle internal network issues.
• If problems persist, please contact your local IT support team to check for firewall, proxy, or connectivity restrictions.

You can download and install the Microsoft Teams desktop client without an Office 365 account, but you must sign in with an Office 365 account to use its full functionality.

🔐 Access Requirements

📌 Additional Notes

• Office 365 access is typically granted based on group membership within your organization.
• Users without an Office 365 account can still join meetings via the Teams web client using a shared meeting URL.
• Hosting meetings or accessing advanced features like chat, calendar integration, and file sharing requires a valid Office 365 license.

If you’re experiencing problems accessing Microsoft Teams or Office 365 services via Microsoft Edge, the issue may be due to temporary browser data or network restrictions. While the Office 365 Help Desk does not troubleshoot internal network setups, you can try the following steps to resolve browser-related issues.

🧹 Step-by-Step: Clear Microsoft Edge Cache

1. Open Microsoft Edge.
2. Click the […] (three dots) in the upper-right corner.
3. Select History, then click […] > Clear browsing data.
4. On the “Clear browsing data” screen, check only the following four options:
   • Browsing history
   • Download history
   • Cookies and other site data
   • Cached images and files
5. Click Clear now, then restart the browser.

After clearing the cache, try accessing Microsoft Teams or Office 365 again. If the issue persists, it may be related to access permissions or network configuration, and you may need to contact your System Help Desk for further assistance.

If you’re encountering errors or instability while using Microsoft 365 (e.g., Outlook, SharePoint, Teams), and no incidents are reported in the Microsoft 365 Service Health Dashboard, the issue may be related to your browser or network environment.

🧪 Recommended Troubleshooting: Clear Microsoft Edge Cache

1. Launch Microsoft Edge
2. Click the three dots (⋯) in the upper-right corner
3. Go to History > ⋯ > Clear browsing data
4. On the “Clear browsing data” screen, select only:
   • Browsing history
   • Download history
   • Cookies and other site data
   • Cached images and files
5. Click Clear now

This may resolve temporary browser-related issues affecting Microsoft 365 performance.

📌 Note:

• The Office 365 Help Desk does not handle internal network issues.
• If problems persist, please contact your local IT support team to check for firewall, proxy, or connectivity restrictions.