If you’re experiencing problems accessing Microsoft Teams or Office 365 services via Microsoft Edge, the issue may be due to temporary browser data or network restrictions. While the Office 365 Help Desk does not troubleshoot internal network setups, you can try the following steps to resolve browser-related issues.

🧹 Step-by-Step: Clear Microsoft Edge Cache

1. Open Microsoft Edge.
2. Click the […] (three dots) in the upper-right corner.
3. Select History, then click […] > Clear browsing data.
4. On the “Clear browsing data” screen, check only the following four options:
   • Browsing history
   • Download history
   • Cookies and other site data
   • Cached images and files
5. Click Clear now, then restart the browser.

After clearing the cache, try accessing Microsoft Teams or Office 365 again. If the issue persists, it may be related to access permissions or network configuration, and you may need to contact your System Help Desk for further assistance.