If you’re encountering errors or instability while using Microsoft 365 (e.g., Outlook, SharePoint, Teams), and no incidents are reported in the Microsoft 365 Service Health Dashboard, the issue may be related to your browser or network environment.

🧪 Recommended Troubleshooting: Clear Microsoft Edge Cache

1. Launch Microsoft Edge
2. Click the three dots (⋯) in the upper-right corner
3. Go to History > ⋯ > Clear browsing data
4. On the “Clear browsing data” screen, select only:
   • Browsing history
   • Download history
   • Cookies and other site data
   • Cached images and files
5. Click Clear now

This may resolve temporary browser-related issues affecting Microsoft 365 performance.

📌 Note:

• The Office 365 Help Desk does not handle internal network issues.
• If problems persist, please contact your local IT support team to check for firewall, proxy, or connectivity restrictions.