If you’re unable to sign in to Windows using your employee number and the initial password provided in the O365 Getting Started Manual, the issue may be due to case sensitivity, account mismatch, or a need for password reset.

🧭 Troubleshooting Steps

1. Check for Caps Lock
   • Passwords are case-sensitive, so ensure Caps Lock is off when typing
2. Verify the Employee Number
   • Make sure you’re entering your own employee number, not one from another user’s screen
3. Confirm the Initial Password Format
   • Double-check the password from the manual (e.g., Sh********29) and enter it exactly as shown
4. Reset Your Password
   • If the error persists, your account may require a password reset or verification

📌 Important Notes

• The Office 365 Help Desk does not manage individual user accounts
• For account-specific issues, please contact your System Help Desk for assistance