If you’re using the web version of Microsoft Teams and pasted images aren’t visible to the recipient, the issue may be related to session caching, browser behavior, or temporary sync delays. This is a known limitation that can often be resolved with a few basic steps.

🧪 Recommended Troubleshooting Steps

1. Sign Out and Sign Back In

• Click your profile icon in the upper-right corner of Teams
• Select Sign Out
• Confirm sign-out if prompted
• If asked “Which account do you want to sign out of?”, select your Teams account
• Wait for the “You’ve been signed out” screen
• Close your browser completely
• Reopen the browser and sign in to Teams again

2. Reload Your Browser

• Press Ctrl + Shift + R (or Cmd + Shift + R on Mac) to force a full refresh
• This clears cached session data and may resolve display issues

📌 Additional Tips

• Try using the Teams desktop app for more stable image handling
• Ensure your browser is up to date and that cookies/cache are cleared regularly
• If the issue persists, collect screenshots and timestamps for escalation to IT support