If you’re using the browser version of Microsoft Teams and experiencing issues such as freezing, failed loading, or sign-in errors, the problem may be due to session conflicts, cached data, or network instability. Follow these steps to troubleshoot effectively.

🧪 Step-by-Step Troubleshooting Guide

1. Sign Out and Sign Back In

• Click your profile icon in the upper-right corner of Teams
• Select Sign Out
• If prompted with “Which account do you want to sign out of?”, choose your Teams account
• Wait for the “You’ve been signed out” confirmation
• Close your browser completely
• Reopen the browser and sign in to Teams again

2. Reload Your Browser

• Press Ctrl + Shift + R (or Cmd + Shift + R on Mac) to force a full reload
• This refreshes the session and clears temporary glitches

3. Clear Your Browser Cache

For Microsoft Edge:

• Open Edge
• Click the […] (three dots) in the upper-right corner
• Go to History > […] > Clear browsing data
• Select:
  • Browsing history
  • Download history
  • Cookies and other site data
  • Cached images and files
• Click Clear now, then close and reopen the browser

For Google Chrome:

• Open Chrome
• Click the vertical three dots in the upper-right corner
• Go to Settings > Privacy and security > Clear browsing data
• Select the same four options
• Click Clear data, then restart the browser

If the issue persists after completing all steps, try accessing Teams from a different browser or device, or escalate to your IT support team with screenshots and timestamps.