Why can’t I access Office 365 even after my license was assigned?

Category: Security & Compliance

If you received a message stating that your Office 365 license was recently assigned, it may take a few minutes for the license to fully activate. If the same error persists after waiting, try the following steps:

🧪 Troubleshooting Checklist

A. Confirm Your Office 365 Account

  • Make sure you’re signed in with the correct employee account (e.g., employee_number@*****.co.jp).
  • Check if your license appears active in the Microsoft 365 Admin Center or via your IT team.

B. Determine If It’s an Account or PC Issue

  • Try signing in from a different device or browser.
  • If the issue only occurs on one PC, it may be a local configuration problem.

C. Clear Your Browser Cache

  • Open your browser settings.
  • Clear Browsing History, Cookies, and Cached Images and Files.
  • Restart the browser and try accessing Office 365 again.

If the issue persists after these steps, contact your System Help Desk to confirm license activation and investigate further.

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