M365 Internal FAQs

We’ve investigated the issue, but the exact cause is difficult to pinpoint. However, one likely reason is that the Teams meeting details were not entered correctly during setup. If meeting details are missing, it may prevent the email from being delivered.

If this doesn’t apply to your case, the issue may be due to instability in the Teams app or browser you’re using. Here are some recommended steps:

🛠 Troubleshooting Steps

A. If you’re using the Teams desktop app calendar:

• The app itself may be unstable.
• Try repairing or resetting the Teams app via your system settings.
• After resetting, recreate the meeting and check if the issue persists.

B. If you’re using the browser version of Teams or your calendar app:

• Ensure your browser is updated and compatible with Teams.
• Clear cache and cookies, or try a different browser.
• Re-enter the meeting details and resend the invite.

The file deletion issue is likely due to insufficient storage space on the SharePoint site. When a site reaches its storage limit, certain actions—like deleting files—may become restricted.

To resolve this, you may need to increase the site’s storage capacity. However, please note:

• Storage limits for SharePoint sites (including channel sites) are determined by internal tenant settings.
• Only users with administrator role permissions can adjust these settings via the SharePoint Admin Center.
• The Office 365 Help Desk does not have access to internal tenant configurations or admin permissions.

🛠 What should I do?

Please contact your system help desk or IT administrator to:

• Confirm whether additional storage can be allocated.
• Request access or assistance from someone with SharePoint admin privileges.
• Ensure the site settings allow for file management once space is freed up.

Yes, you can store and share Excel files using OneDrive for Business, specifically within the “My Files” section. Here’s what you need to know:

• Files created or uploaded using “+ Add New” on OneDrive, or shared via Microsoft Teams chat, are automatically saved in “My Files”.
• You can share files directly from “My Files” with others.

📁 Folder Sharing Limitations

Currently, there is no confirmed method to create a new folder that can be shared internally in your environment. As a workaround:

• Please create folders directly in OneDrive.
• Use file-level sharing options as needed until folder-level sharing becomes available.

Yes, you can join a Microsoft Teams meeting without signing in—either via a browser or an Office 365 product. However, you’ll be labeled as an “Unverified” participant, which comes with certain limitations:

✅ What you can do as an unverified user:

• View video and hear audio during the meeting
• Speak using your microphone

🚫 What you cannot do:

• Manage the meeting (e.g., admit participants, control settings)
• Access shared files or meeting content after the session ends

💡 Recommendation:

If you frequently join Teams meetings and need full access or control, consider requesting a Teams license from your administrator. This will allow you to sign in and unlock full meeting functionality.

At present, the only available methods to understand and measure tenant utilization in Microsoft 365 are:

• Active Users Report in the Microsoft 365 Admin Center
• Audit Log via Microsoft Purview or the Security & Compliance Center

These tools provide visibility into user activity, service usage, and login patterns across your organization.

📌 Important Notes:

• There are no alternative built-in tools for tenant-wide utilization tracking in the current environment.
• Access to these reports typically requires administrator permissions.
• For deeper insights, consider exporting data to Power BI or using third-party analytics platforms.

This issue may be caused by a temporary problem with your network environment or device. If Outlook crashes or displays a loading icon when sending an email, try the following troubleshooting steps:

🛠 Step-by-Step Troubleshooting

1. Restart your device
   • Click the Windows icon
   • Select the Power icon
   • Click Restart
2. Start Outlook in Safe Mode
   • Close Outlook completely
   • Click the Windows icon and type: Outlook.exe /safe
   • Press Enter and confirm your profile name
   • If Outlook works fine in Safe Mode, close it and try restarting normally

If the issue persists after these steps, further investigation may be needed into your Outlook profile, add-ins, or network stability.

Microsoft has acknowledged a current issue where the Outlook Calendar interface displays in English, even if another language is set. They are actively working on a fix, but there is no confirmed resolution timeline yet.

🧪 Temporary Workaround

If the issue persists, it may be related to your browser. Try the following:

Clear Microsoft Edge Cache:

1. Launch Microsoft Edge
2. Click the three dots (⋯) in the top-right corner
3. Go to History > ⋯ > Clear browsing data
4. Select Cached images and files, then click Clear now

This may help restore your language settings temporarily while Microsoft resolves the issue.

If you’re encountering errors or instability while using Microsoft 365 (e.g., Outlook, SharePoint, Teams), and no incidents are reported in the Microsoft 365 Service Health Dashboard, the issue may be related to your browser or network environment.

🧪 Recommended Troubleshooting: Clear Microsoft Edge Cache

1. Launch Microsoft Edge
2. Click the three dots (⋯) in the upper-right corner
3. Go to History > ⋯ > Clear browsing data
4. On the “Clear browsing data” screen, select only:
   • Browsing history
   • Download history
   • Cookies and other site data
   • Cached images and files
5. Click Clear now

This may resolve temporary browser-related issues affecting Microsoft 365 performance.

📌 Note:

• The Office 365 Help Desk does not handle internal network issues.
• If problems persist, please contact your local IT support team to check for firewall, proxy, or connectivity restrictions.

To host a Teams meeting, you must schedule the meeting yourself. If someone else scheduled it, they must assign you the co-organizer role to give you hosting privileges.

🗓 Steps to Schedule a Teams Meeting:

1. Open the Teams calendar screen.
2. Click “New Meeting”.
3. On the meeting details screen, set the title, date, time, and meeting details.
4. In the “Add required attendees” field, enter the email addresses of the participants.
5. Click Send to distribute the meeting invitation.

Once scheduled, you’ll be recognized as the organizer and can manage meeting settings, admit participants, and control the session.

At this time, it is not possible to confirm whether Microsoft Teams is compatible with AnyClutch. Compatibility may depend on your organization’s internal configurations or device policies.

📱 Installing Microsoft Teams on an iPhone (Company Device)

If you wish to use Teams on a company-issued iPhone, follow these steps:

1. Open the Microsoft Teams download page.
2. Tap Download (free version), then tap Download on the next screen.
3. Tap Download Teams when prompted.
4. You’ll be redirected to the App Store. Tap the cloud icon with a down arrow to begin installation.
   • Alternatively, open the App Store directly, search for “Teams”, select Microsoft Teams, and tap the download icon.

Once installed, sign in using your work credentials to access Teams features.

Performance issues in Microsoft Teams meetings often depend on your device specifications and network connection quality. Additionally, the way the meeting is created can affect participant limits and stability.

👥 Participant Limits by Meeting Type

Source: Microsoft Teams Limits and Specifications

🧠 Recommendations to Improve Performance

• Schedule meetings via the Teams Calendar tab or Outlook, not from chat.
• Use a device with sufficient RAM and processing power.
• Ensure a stable, high-speed internet connection.
• Close unnecessary apps during the meeting to free up system resources.

To successfully sign in to the Teams mobile app, please ensure the following:

✅ Required Sign-In Format

• Email address: Typically in the format EmployeeID@*****.co.jp
• Password: The same password you use to sign in to Windows after installing Office 365

🔐 Important Notes

• Passwords are case-sensitive—double-check for uppercase/lowercase characters.
• If your credentials are correct but sign-in still fails, the issue may be with the Teams app itself.

🧼 Troubleshooting Step: Clear Teams Mobile App Cache

• On iPhone: Go to Settings > Teams > Clear App Data (or uninstall and reinstall the app)
• On Android: Go to Settings > Apps > Teams > Storage > Clear Cache

This may resolve temporary app-related issues and allow you to sign in successfully.

Users without an email address can still join a Microsoft Teams meeting using a Meeting ID and Passcode. Here’s how to set it up and share access:

🗓 Steps to Create and Share a Joinable Meeting

1. Create a Teams meeting using a user account with access.
2. In Teams, go to the Calendar tab on the left side.
3. Click the scheduled meeting and select Edit.
4. On the meeting details screen, locate and copy the Meeting ID and Passcode.
5. Share these details with the participants who need to join.

🔗 How to Join Without an Email

• Visit the official Teams join page: Join a Teams meeting here
• Enter the Meeting ID and Passcode when prompted.

This method allows users to join securely without needing a Microsoft account or email address.

If you’re unable to hear audio in Microsoft Teams while connected remotely through AnyClutch, the issue may be related to your device settings or audio configuration within Teams. The Help Desk cannot confirm whether this is caused by AnyClutch itself, but you can try the following steps to resolve it:

🔊 Check and Configure Audio Devices in Teams

1. Open Microsoft Teams.
2. Click the three dots (⋯) next to your profile icon in the upper-right corner.
3. Select Settings from the dropdown menu.
4. In the Settings panel, click Devices.
5. Under the Audio section, verify that the correct Speakers and Microphone are selected.
6. Click Start Test Call to confirm that audio and video are functioning properly.

This test will help you identify whether the issue is with your hardware, Teams configuration, or remote connection.

Question 1: Why isn’t the Teams meeting showing on my calendar?

Answer: A Teams meeting will only appear on a user’s calendar if the meeting invitation email is received in their mailbox. If the user does not have an email account, the meeting event will not be displayed in their Teams calendar.

This is a current limitation of Microsoft Teams. We appreciate your understanding and recommend sharing the Meeting ID and Passcode manually for users without email access.

Question 2: How do I add a co-organizer to a Teams meeting?

Answer: To assign a co-organizer role to an existing meeting participant:

1. Open the meeting from the Teams Calendar or Outlook.
2. Click Edit to modify the meeting details.
3. In the “Add co-organizer” field, select the participant you want to assign.
4. Save the changes.

If your question refers to a different scenario, such as assigning a co-organizer after the meeting has started or to a user without an account, please clarify so we can assist further.

You can disable the notification sound that plays when dial-in users join or leave a Teams meeting. The steps differ slightly depending on whether the meeting is already scheduled or new.

🔕 For an Existing Scheduled Meeting:

1. Open Microsoft Teams.
2. Click Calendar from the left-hand menu.
3. Select the meeting and click Edit.
4. At the top of the screen, click Meeting Options.
5. In the Meeting Options screen, go to the Roles section.
6. Toggle “Announce when dial-in users join or leave” to Off.

🔕 For a New Meeting:

1. Open Microsoft Teams.
2. Click Calendar > New Meeting.
3. Fill in meeting details and send the invite.
4. After sending, open the meeting and follow the same steps above to access Meeting Options and disable the announcement toggle.

The email failed to send because the message request to the recipient’s email server was unsuccessful. This may be due to a server-side restriction, configuration issue, or temporary outage on the recipient’s end.

🧭 Recommended Actions:

• Contact the recipient using an alternative method (e.g., phone, chat, or another email address).
• Ask the recipient to check with their system administrator, who may need to adjust server settings or investigate the cause of the rejection.
• Verify the recipient’s email address for typos or outdated domains.

We hope this guidance supports your operations and helps you resolve the issue efficiently.

Currently, co-editing Excel files during a Teams meeting is restricted due to organizational data policies and account permissions.

🔒 Key Limitations:

• Files shared in a Teams meeting are treated as organizational data.
• Participants without an Office 365 organizational account are considered external users.
• External users cannot co-edit or access shared files unless granted specific permissions outside the meeting context.

This is a known functional limitation, and we appreciate your understanding. For collaborative editing, consider sharing the file via OneDrive or SharePoint and adjusting access settings before the meeting.

If you’re encountering problems accessing Microsoft Teams via a browser, especially when signed in with multiple Office 365 accounts, the issue may be related to account conflicts or browser cache.

🧪 Troubleshooting Steps

A. Check for Account Conflicts

• Sign out of all Office 365 accounts.
• Sign in using your individual employee account (typically in the format employee_number@*****.co.jp).
• Confirm whether the error persists across different accounts.

B. Clear Your Browser Cache

• Open your browser settings.
• Clear Browsing History, Download History, Cookies and other site data, and Cached images and files.
• Restart the browser and try accessing Teams again.

If the Teams client fails to launch and only shows a generic error message, the issue may be related to corrupted app data or system settings. Try the following steps to repair or reset the app:

🛠 Repair and Reset the Teams Client

1. Quit Teams completely
   • Right-click the Teams icon on the taskbar
   • Select Quit Teams
2. Open Windows Settings
   • Type “Settings” in the Windows search bar
   • Select the Settings app
3. Access Installed Apps
   • Go to Apps > Installed apps
   • Search for Microsoft Teams
4. Repair or Reset the App
   • Select the correct Teams version (the one with the organizational icon, not the free version)
   • Click Advanced options
   • Choose Repair first. If the issue persists, click Reset

If Teams still doesn’t launch after these steps, we recommend reinstalling the app. Be sure to download the correct version for your organization from the official Microsoft Teams site or your company’s software portal.

This behavior is expected and stems from how Microsoft Teams displays timestamps for email items.

🕒 Explanation:

• The “Sent on” time shown in Teams is based on Coordinated Universal Time (UTC).
• Japan Standard Time (JST), which includes Osaka, Sapporo, and Tokyo, is UTC+9:00.
• As a result, emails viewed in Teams will appear 9 hours later than their actual local send time.

⚠️ Current Limitation:

• There is no built-in option to adjust or localize the displayed time zone for email items within Teams.
• This is part of the platform’s current operational design.

We understand this may cause confusion and appreciate your understanding. For accurate time references, consider checking the email directly in Outlook, which reflects your local time zone settings.

Currently, Microsoft Teams does not support a function that allows participants to forcibly end or restore another user’s screen sharing session.

🔍 What Happens During Screen Sharing:

• If a participant starts sharing their screen, the previous presenter’s screen sharing automatically stops.
• However, there is no option to revert to the previous shared screen unless the original presenter manually shares again.
• Participants are view-only during screen sharing and cannot control or interact with the presenter’s screen.

This is a known limitation of Teams’ current design. We appreciate your understanding and recommend coordinating screen sharing transitions verbally during meetings to avoid interruptions.

To use Microsoft Teams on your iPad, you’ll need to download the app from the App Store and sign in using your Office 365 credentials.

📱 Installation Steps:

1. Open the App Store on your iPad.
2. Search for “Microsoft Teams”.
3. Tap “Get” to download the app.
4. Once installed, open the app and sign in using your Office 365 username and password.

⚠️ System Requirements:

• The Teams app requires iPadOS 16.0 or later.
• If your iPad does not meet this requirement, contact your company’s IT administrator or Help Desk to inquire about upgrading your device.

No, you will not be charged once your Teams Premium trial license expires. The license will automatically deactivate, and you will lose access to Premium features.

🔍 What Happens After Expiration:

• The trial license does not auto-renew into a paid subscription.
• Users will lose access to Premium features, such as advanced meeting protection, custom branding, and intelligent recap.
• There is no grace period—features are removed immediately upon expiration.

For more details, refer to Microsoft’s official documentation: Microsoft Teams Premium License – What happens if a user’s trial license expires

If you’re experiencing issues accessing Outlook Calendar or Microsoft Teams, the problem may be related to your browser cache, account permissions, or network configuration.

🔍 Step-by-Step Troubleshooting

1. Confirm Direct Access via URLs Try accessing the services directly:

• Outlook Calendar: http://outlook.office.com/calendar/
• Microsoft Teams: https://teams.microsoft.com

2. Clear Your Browser Cache If access fails, clear your browser’s cache to remove outdated session data:

• Open browser settings
• Clear Browsing History, Cookies, and Cached Images and Files
• Restart the browser and try again

3. Check Access Permissions If Teams still shows an error after clearing cache, it may be due to insufficient permissions. Contact your System Help Desk to verify that your account has the necessary access rights.